Supporting Our Clients
Your needs as a client will be considered on a very personal basis
We understand that from time to time our clients may find themselves dealing with circumstances which could mean they are potentially vulnerable. For example, a change in health, caring for a family member or coping with the loss of a loved one. There are many different types of vulnerability, and what makes one person vulnerable might not affect someone else. When we are vulnerable, our need for financial advice may change. However, admitting vulnerability or seeking help can sometimes feel hard.
If this is something you would like to discuss with your adviser, please ask for a copy of our support guide or download a copy here. This guide is designed to help explain vulnerability and the ways in which we might be able to support you. If you feel any of the circumstances in the brochure apply to you, please talk to your adviser.
Additionally, if you are the trusted individual for a relative or friend who is seeking financial advice from one of our advisers and you have concerns that they may not be sharing relevant details that could put them at risk, you can contact us on 0132 241 2808.
All information provided is fully confidential and will only be used to ensure the best outcome for our clients.
How We Support You
Our comprehensive approach ensures you receive the care and attention you need during challenging times
Personalised Care
Tailored support that adapts to your unique circumstances and needs
Confidential Support
Complete privacy and confidentiality in all our interactions and services
Family Involvement
We can involve trusted family members or friends in your financial planning
Flexible Timing
Extended meeting times and flexible scheduling to accommodate your needs
Get in Touch
We’re here to help. Reach out to us through any of these channels.
Client Services
For general support and to discuss your needs
0132 241 2808
Monday – Friday, 9:00 AM – 5:00 PM
Email Support
Send us a message and we’ll respond promptly
care@empreso.co
We typically respond within 24 hours
Trusted Individual Helpline
If you’re concerned about a family member or friend who receives advice from Empreso:
0132 241 2809
All communications are treated confidentially
For additional resources and support information, visit:
www.empreso.co/support